Refund policy

Refunds

We want you to be delighted with your purchase, but if you are not, you can return any item within our returns period, provided the products are returned complete, in perfect condition, unused and with their original packaging. Please provide proof of purchase when returning an item. ​

You have 14 days after the day you (or someone you nominate) receives the products to change your mind, unless your products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive(s) the last delivery to change your mind about the products.

To meet the cancellation deadline, you must notify us by post, email or telephone that you wish to exercise your right to cancel before the cancellation period has expired. Where applicable, please keep a copy of your cancellation notification for your own records.

If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of your order to us. You will have to bear the direct cost of returning the products to us.

Damaged Items

We will always do our best to ensure the satisfaction of our customers. If you have received a damaged or incorrect item, we will happily refund or replace the item as quickly as possible. If your item is damaged, please contact us immediately via our Contact Us section on our website with your order number and a photo of the damaged item. We will get back to you ASAP. 

​Your satisfaction is our priority, and we aim to deliver your purchases to you in perfect condition. Whilst we take great care in packaging your orders in insulated foil, soy wax is very soft and will begin to melt if exposed to hot temperatures for extended periods of time. It is important to be aware that during transit, your candle(s) may be affected by prolonged exposure to hot temperatures of 80+ degrees. Please order at your own risk.

Cancelling an order

If you would like to cancel or change your order, please contact us immediately via email at cosycandlelightandco@gmail.com or via our Contact Us section on our website.

If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the products and any applicable delivery charges to the credit or debit card, or other payment method you used to pay. We will process the refund without delay and, in any event, not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. We may withhold the refund until we have received the products back, or you have supplied evidence of having returned the products to us (whichever is the earliest).