Terms of service

Introduction

Welcome to Cosy Candlelight & Co. ("Company", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our website located at www.cosycandlelightandco.co.uk ("Site") and your purchase of our products. By accessing the Site or purchasing products from us, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Site or purchase our products.

User Eligibility

1. Eligibility: You must be at least 18 years of age to use this Site and to make purchases. By using this Site, you represent and warrant that you are at least 18 years old.
   
   

Account Creation and Management

1. Account: To access certain features of the Site, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

2. Account Security: You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
   
   

Acceptable Use Policies

1. Prohibited Activities: You agree not to use the Site for any unlawful purpose or in any way that could harm the Company or any third party. Prohibited activities include, but are not limited to:

   • Engaging in fraudulent activities

   • Uploading or distributing viruses or malicious code

   • Violating any intellectual property rights

   • Harassing, abusing, or harming another person

   • Collecting personal information about other users without their consent

Products and Orders

1. Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that the descriptions are complete, reliable, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

2. Pricing: All prices are listed in GBP and are subject to change without notice. Prices do not include taxes or shipping charges, which will be added to your total at checkout.

3. Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department.

4. Payment: Payment must be made through the payment methods available on the Site. By providing payment information, you represent and warrant that the information is accurate and that you are authorized to use the payment method.

5. Shipping and Delivery: We will ship products to the address provided by you. Delivery times are estimates and are not guaranteed. We are not responsible for any delays caused by the carrier or customs clearance.

6. Returns and Refunds: Our return policy is available on the Site and is incorporated into these Terms by reference. Please review our return policy before making any purchases.
   
   

Intellectual Property Rights

1. Ownership: The Site and its content, including but not limited to text, graphics, logos, images, and software, are the property of the Company or its licensors and are protected by copyright, trademark, and other intellectual property laws.

2. License: You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial use. Any unauthorized use of the Site will terminate the license granted by us.
   
   

Privacy Considerations

1. Privacy Policy: Your use of the Site is also governed by our Privacy Policy, which is available on the Site and is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding your personal information.
   
   

Limitations of Liability

1. Limitation of Liability: To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

   • Your use of or inability to use the Site

   • Any unauthorized access to or use of our servers and/or any personal information stored therein

   • Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our Site by any third party

   • Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Site
     
     

Dispute Resolution

1. Governing Law: These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

2. Dispute Resolution: Any disputes arising out of or relating to these Terms or your use of the Site will be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA).
   
   

Changes to Terms

1. Modifications: We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
   
   

Contact Information

If you have any questions about these Terms, please contact us at:

Cosy Candlelight & Co.
cosycandlelightandco@gmail.com